4platforms, solo
Running four federal platforms alone during a government furlough
When staffing dropped to nearly nothing, I kept four federal platforms running by building my own AI-assisted support tools in a single afternoon, about four and a half hours of setup. The result was an 87 to 100% ticket resolution rate across all four platforms while running solo. It became the real-world case study for my graduate capstone on AI's role in program management.
$200M+9 contracts
Leading a $200M+ portfolio as Lead COR
I serve as Lead Contracting Officer's Representative across a Class A program portfolio spanning nine contracts, including Data.gov, the PX Contact Center, Search.gov, and Vote.gov. That means holding the line between what a contract says on paper and what the program actually needs to deliver, day to day, across teams that don't always agree on either.
~10years, Recreation.gov
Nearly a decade on Recreation.gov
Before GSA, I spent close to ten years managing Recreation.gov at the USDA Forest Service, a platform used by millions of people to book campsites, permits, and public land access. It's where I learned that a government platform succeeding or failing is rarely a technology problem first. It's almost always a people and process problem wearing a technology costume.
CDOCouncil
Repositioning Data.gov for the CDO Council
I presented a survey-driven strategy to the federal CDO Council that reframed Data.gov's role: not a mandate to comply with, but a support partner agencies actually want to work with. Shifting that relationship required as much stakeholder diplomacy as data strategy, and it's the kind of work I find most satisfying.